From version 3.6.6 and upwards the system for choosing the email object (the component your ASP Ecommerce Plus template uses to send email) has become a lot more powerful.
Most people won't require the information here and emails will be sent automatically. However if you are having problems, this is what you need to do.

Firstly, log in to your admin section and go to the Admin Main page.
The email address you set in the "Email address:" section is very important. It has to be an address on the same domain as your website as this is a security feature for most hosts to avoid SPAM. For instance if your website is www.yourwebsite.com then an email address on that domain would be say info@yourwebsite.com.

You should see a section "Email Object". In the drop down list you will see a list of the available email objects that are installed on your server. If you don't see any available email objects in the list, then you need to ask your host if they can install an email object for sending email from an ASP page like for instance
CDONTS
CDO
ASP Email (PERSITS)
ASP Mail (ServerObjects)
JMail (Dimac)
Some of these are free, so there shouldn't really be a problem. From version 4.0.1
SMTPMail (SoftArtisans)
is also supported.

Ok, so now you can choose an email object in your admin main page. The best one to try first is CDONTS, as it doesn't require any further configuration. Set the email object to CDONTS and then press submit at the bottom of the admin main page, and try an "email friend" to yourself. If you receive the email you are all set.

If you still can't get email to work, please ask your host if they have a test script for sending email from an ASP page. Once you have tried the test script using one of the email objects that we support (listed above), send us an email with your FTP login details and URL of the test script and we will have a look at why emails are not working from your Ecommerce Plus template.

One other important note. You need a properly configured mailserver to send emails from an ASP page. For this reason, don't worry about emails if you are testing on your local machine. It will come together when you publish to your host.

General problems

The URL for the product link from the email a friend option is not correct - what's up?

Check that the base URL in your main admin page is correct - this will probably be something like http://www.mysite.com

Why don't I get email notification of sales through PayPal?

The PayPal Instant Payment Notification has probably not been set up. There are details about it here