• How the updater works
• Updater wizard
• Updater checklist
• Updater troubleshooting

The updaters are free for the first 6 months and will then cost an extra $29.95 if you wish to continue. There is no obligation to continue using the updaters but they will add extra functionality to your store. You can always pick up the latest updater here by adding the email address you originally purchased your store with to the field there. Should your email address have changed then please let us know so we can update your records. If you are not sure which version you are currently running then you can check the number on your main admin page. The updaters will not change anything in your design but will update your vsadmin and inc files. If you have made custom changes there, you are advised to make a copy of those files first as they may be overwritten. Updaters are cumulative so it is not necessary to update with each release.

Please follow the instructions very carefully as if you fail to copy over ALL the files in the updater your store is likely to throw up an error or two.

To receive automatic email notification of the latest updater releases, please subscribe to the ASP or PHP updater forum where you will also find the list of recent additions.

If you have previously applied a regional / language updater you must copy the languagefile.asp / languagefile.php once again to the vsadmin/inc directory as it will be overwritten by this updater. It is a good idea to pick up a new copy of the languagefile from our download page.

We recommend that you back up your site and database before running the updater or when making any major changes to your site.

Make sure you run updatestore.asp or updatestore.php in your browser. (This can be done several times if necessary with no adverse effects).

Make sure ALL files have been copied from the updater download to the server. You can check yourself by comparing the dates of the files on the server with the date you carried out the update. Do use a FTP program rather than using Frontpage or Dreamweaver to upload the updater files. Also make sure you have your FTP program set to overwrite existing files or notify on overwriting existing files and agree to do so.

If you are using a regional updater then remember to copy over the relevant languagefile as these get overwritten by the update process.

If you are updating to v4.8.x or above from previous versions, after updating go to the countries admin page and check that the countries which are set as "Home Countries" are the ones to which your states apply.

If you experience errors after updating the most likely reason is because not ALL the files have been copied over from the updater to your server. A simple way to check is to login onto your site via FTP and check the dates on all the files in the vsadmin and inc folders. Updating the store a second or third time will do no harm at all.

Also make sure you have a copy of the two custompayproc files in the vsadmin/inc/ folder.

Make sure you have run updatestore.asp or updatestore.php in your browser.

If your DHTML menu stops working correctly, make sure you have followed the instructions correctly for adding the menu include line (Updating from versions pre 3.0.6 only).

If you are using a regional updater then remember to copy over the relevant languagefile - the most recent is always available here.